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Quality of Care

ARIA HEALTH LICENSED BY THE DEPARTMENT OF HEALTH OF THE STATE OF PENNSYLVANIA and ACCREDITED BY THE JOINT COMMISSION.

Our Mission

The mission of Aria Health is to mprove lives and reimagine health, education, and discovery to create unparalleled value. In addition, we want the behaviors our employees demonstrate daily to patients and their fellow staff that enable Jefferson to achieve its mission. Jefferson's values define who we are as an organization, what we stand for and how we continue the work of helping others that began here nearly two centuries ago.

The Department of Health Regulations and the Joint Commission standards deal with organization quality, and safety-of-care issues and the safety of the environment in which your care is provided. You are encouraged to express your concerns to your physician or the members of the health care team. Should you have a complaint about the quality of care or services provided, which you have not been able to resolve with your health care team, you have the right to contact the Patient Relations Coordinator to initiate a formal review. When an individual has any concern about patient care and/or safety at Aria – Jefferson Health, the Administration encourages you to contact us. To contact the Coordinator please call:

PATIENT RELATIONS COORDINATOR - 215-612-4669

  • Our Patient Relations Coordinator is available to respond to patient issues at all three of the hospital campuses.
  • If the concerns in question cannot be resolved at this level, Aria Health encourages you to contact the Department of Health or the Joint Commission.

Such concerns should be addressed to:

Pennsylvania Department of Health 
Division of Acute & Ambulatory Care 
Health and Welfare Building 
8th Floor West •625 Forster Street 
Harrisburg, PA 17120 
Telephone: 1-800-254-5164

or

The Joint Commission 
Division of Accreditation Operations 
Office of Quality Monitoring 
One Renaissance Boulevard 
Oakbrook Terrace, Il 60181 
Fax to 630-792-5636 or log on the Joint Commission website, www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website.