Mission, Vision, & Values
Serving Northeast Philadelphia and Nearby Bucks and Montgomery Counties
Mission
To provide exceptional patient care and customer service to members of the communities served by the Hospitals, and to recognize a patient's right to considerate and respectful care, regardless of ability to pay.
Vision
Be the premier integrated healthcare delivery system serving Northeast Philadelphia and nearby Bucks and Montgomery counties. Be recognized for high quality, commitment to service and caring behavior by all members of the hospital family.
- To be committed to constantly seeking improvements in service to our patients, our community and to each other.
- To be the organization to which people, businesses and insurers first turn to provide or arrange for the provision of health-related services.
- To be the standard by which hospital and other health-related services provided by others are measured.
Values
- Service
To our patients and communities is foremost in our thoughts and actions - Integrity
Continuously earning the trust of those we serve and with whom we work - Quality
By maintaining high standards of health care while continuously striving to improve
QTOPS = "Quality is TOPS at Aria" - Compassion and Dignity
By caring, both physically and emotionally, for those we serve and by treating others as we ourselves would like to be treated - Safety
By valuing error prevention, identification, reduction and our response to sentinel events and awareness or identification of potential or actual errors
